The Website is owned by Marcadiferencia S.L., with VAT number ESB64193055, whose registered office is at c /Sicilia 268 08013, Barcelona. (Hereinafter “ROLL’EAT”).
ROLL’EAT provides information about products, and offers the possibility to buy it through the Website. Those who intend to purchase products must complete the registration form prior to the purchase process and follow the steps that ROLL’EAT will indicate through the Website.
Any User who registers to the Website must be at least eighteen (18) years old.
ROLL’EAT reserves the right to decide, at any moment, the products offered to the Users through the Website. Thus, ROLL’EAT may at any time add new products to those included in the Website, it being understood, unless otherwise stated, that such new products will be governed by the provisions of the Conditions that are in force in that moment.
Also, ROLL’EAT reserves the right to stop facilitating access, at any time and without prior notice, to any of the products offered on the Website.
In the event that, due to circumstances of force majeure, a product is not available after the purchase has been made, ROLL’EAT will inform the User by email of the total cancellation or, if applicable, partial of the order. The partial cancellation of the order does not entitle the cancellation of the entire order, without prejudice to the exercise of the right of withdrawal that corresponds to the User in accordance with the provisions of these Conditions.
The data provided to ROLL’EAT through the corresponding form are identifiable and enabling elements to access and make purchases and are personal and non-transferable.
The payment methods accepted by ROLL’EAT are:
The Customer will be taken to the PayPal website using their secure payment platform. Once the payment process has been completed, it will be returned to ROLL’EAT.
Once in PayPal Website you can make the payment with Paypal account or with credit card, in no case is accepted payment against refund.
Paypal can retain an amount as a guarantee or insurance when trying to make a purchase with the card in the PayPal platform (usually a few cents or up to 1 €). This amount will be refunded by PayPal in about a month. The collection of this amount does not guarantee that the purchase is made.
2. Bank Transfer:
You will receive an e-mail with the bank details of Marcadiferencia S.L. in order to make the payment of the order. When ROLL’EAT receives the wire transfer confirmation and payment has been completed, the product will be sent, and User will be notified via email to the customer as the “order has been completed”.
– Domestic and Peninsular Shipments: from 3.5 €.
– Shipping to Balearic Islands: from 6 €.
– Shipments to the Canary Islands: from 12 €.
– Shipments to Ceuta and Melilla: from 15 €.
– International Shipping: from 4 €.
The Canary Islands, Ceuta and Melilla are not part of the customs territory of the EU, so shipments may be subject to customs duties. In most cases, fees are charged at the time of delivery of the package, although it is possible that the Customer receives a notice in the mail requesting that he personally needs to go and pay those fees in order to receive the package. The amount of the fees may vary depending on the weight / amount of the package. In the case of shipments to the Canary Islands, ROLL’EAT includes in the cost of the shipment the export DUA, upon delivery of the product, the Customer / consignee must pay the Import DUA and the IGIC.
Shipments are made worldwide.
Free shipping costs
For purchases over 30 € in the following countries: Spain (Peninsula)
For purchases over 50 € in the following countries: Andorra, Gibraltar, France, Italy, Germany, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Latvia, Lithuania, Romania, Slovakia, Slovenia, Spain, United Kingdom – Guernsey, United Kingdom – Jersey, San Marino
For purchases over 100 € in the following countries: Switzerland, Norway, Liechtenstein
For purchases over 150 € in the following countries: USA: Canada, Puerto Rico
For purchases over 200 € in the countries of the rest of the world, NOT above specified.
- Shipments are made by courier service.
- The shipping costs include in all cases the Value Added Tax (VAT), but no other tax, rate, tariff or surcharge.
- Delivery is understood as the delivery of the items at the address specified by the Customer during the ordering process, being limited as delivery areas those listed above.
- ROLL’EAT delivers the orders to the forwarder within a maximum of 1 Labor Day. We are not responsible for the possible delays of delivery caused by the courier service.
Likewise, any doubt, suggestion or comment you have you can write to our Customer Service department by email to email@example.com, by telephone at +34 678 88 12 72 (the opening hours are Monday through Friday from 9 am to 6 pm).
Returns and warranty
Under this case, you need to send the products in perfect condition, no later than within 14 calendar days after receipt of the products. Roll’eat will reimburse the customer for all expenses of the returned product. However, the customer will bear the direct cost of returning the products.
Roll’eat will proceed to make the refund within 14 calendar days from the date we are informed of the decision to return the purchase and will do so by using the same payment method that customer used at the time of the initial purchase. Roll’eat reserves the right to withhold reimbursement until product reception.
To be able to manage the incident we need to notify you by email to firstname.lastname@example.org, indicating: the reason for the incident, the purchase number (necessary to find the purchase), the delivery note and photos of the damaged or wrong product so that we can proceed for a situation.
To exercise the right of guarantee, you must have proof of purchase or delivery note.
Once this information is received, we will contact you to explain the steps to follow. You must inform us of the defect of the product within two (2) months of knowing the defect.
In case it is not objectively possible to replace the product with an exact one, Roll’eat will pay back the total amount of the purchase.
It is important that you know that our guarantee does not cover:
a) The negligent or violent use of the product.
b) The damages resulting from the manipulation or modification of the product.
It is important that you follow at all times any use instructions or product installation provided by Roll’eat, and in case of doubt, you must contact us by email to email@example.com to receive advice on how to use the product.
Last update: September 2017